If your payment isn’t working when you check out, please check the following:
Check that your card is up to date. It may sound simple, but the expiry date on your payment method must be valid after the day of your delivery.
If the payment is failing before the payment provider verification screen, clearing your cookies will usually solve the issue.
If the payment is failing after or during the provider verification screen, we recommend trying an alternative payment method.
To update your details, follow the instructions below.
If the payment for your last order has failed, you can log into your account and resubmit the payment by following the steps below:
- You'll receive a push notification informing you that your order's payment was unsuccessful.
- Click ‘Update payment’.
- You’ll see a screen to choose which payment method you’d like to use.
- Choose your card or PayPal account (or add a new method).
- We’ll now try to take payment again, which can take 24 hours to process.
Please note that adding a new payment method to your Account Settings won’t automatically clear the outstanding payment, so please use the above method.