How can we help?

Frequently Asked Questions

• When are you open and delivering over Christmas and New Year's?

  Our website is always open, but below are the t...

• What is Price Lock?

  We're locking in great prices on a long list of...

• What is Smart Pass and what are the benefits?

  Do you want to make big savings on regular Ocad...

• What happens if something I've ordered has to be substituted?

  We always aim to get your shop to you exactly a...

• What is Ocado Reserved?

  Ocado Reserved is our free, recurring delivery ...

• How much does delivery cost?

  Our delivery charges range from £1 to £7.00 dep...

• How do I request a refund?

    We always aim to deliver your shop in perfect...