To cancel an upcoming order:
- Go to Orders within 'My Ocado'.
- Find the order you wish to cancel.
- Select 'Cancel order'.
If you are currently editing this order, simply click 'Cancel order' under 'Discard changes' in the order summary.
You can edit or cancel orders right up to their cut-off time, which is usually the day before the delivery is due. If you need to cancel an order after its cut-off time, please get in contact with us, here. This will allow us to prioritise your query and deal with it as quickly as possible.
Please note: if you cancel after the cut-off time, you may be charged for the perishable items in your order.
As a consumer, you have certain legal rights: regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department or Citizens Advice. You can also refer to the Which? website.